Mobile Network Operations - Administration & Maintenance Services

Provision of Mobile Network Managed Services and Field Services for Utility Connect’s mission-critical LTE-M 450 and existing CDMA 450 networks - divided into two lots for operational management and field service delivery. The Assignment covers the services required to operate and maintain Utility Connect’s network infrastructure. A high-level scope is provided below. Lot 1 covers Mobile Network Managed Services - including: • 24/7 Network Operations Center; • First line network monitoring; • Level 2/3 support; • smart hands support at data centers; • incident management - problem management - change management (operational process ownership); • configuration management; • Network performance and assurance. Lot 2 covers consolidated Mobile Network Field Services for both the LTE-M network and the existing CDMA network - including: • Preventive and...